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Refund and Returns Policy

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Cancellation policy:

  1. Due to limited number of passengers, we request that you cancel at least 24 hours before a scheduled tour. This gives us the opportunity to fill the tour. You may cancel by phone or by email on info@polarissplit.com
  2. Cancellations made 24 hours or more in advance of the event date, will receive a 100% refund.
  3. If your cancellation is less than 24 hours in advance, you will receive a gift voucher to attend a future tour at the same summer season. We will do our best to accommodate your needs.
  4. When you register for a tour, you agree to these terms.
  5. There is a possibility of cancellation from our side after confirmation in case of bad weather condition or if there is not enough passengers to meet requirements. In the event of this occurring, you will be offered an alternative date/tour or full refund.

Need help?

Contact us at info@polarissplit.com for questions related to refunds and returns.

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