Flexible Cancellation Policy

In light of the recent closures and activities impacted by the Coronavirus (COVID-19) and due to travel advisories Polaris Split will be applying a flexible cancellation policy for all bookings made and to be made prior to 01. April 2022, for all and any travel dates in Seasons 2021. & 2022.

In this current uncertain travel climate, we are doing all we can to support our customers from around the world.

Flexible cancellation policy means that we will accept and fully refund all customer-requested cancellations for bookings meeting the above criteria.

The only condition is to contact us before the planned start time.

In the situation where a guest is a no-show, meaning they failed to arrive on the travel date without contacting us before departure to cancel, we will proceed as per cancellation policy as normal which means NO SHOW – NO REFUND

As the situation is constantly changing, we will ensure to keep you informed of any updates.

If you’d like to change your travel plans or cancel a booking, our customer service team is available 24/7.


All information for tourists about entering the Republic of Croatia, answers to frequently asked questions, border crossing on-line form for quick entry can be found on the official website of the government



Make it easier to enter Croatia by car, fill out the form and display it on the windshield